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Best Practices in this Medical Emergency for Business Growth


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Richard Citrin

Service as Strategy

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Alan Weiss

Instead of thinking, "He won't mind a small difference or compromise in his request for a reduction," we should think, "My attempt at compromise brings me minimal additional income, and my quick assurance that we're in this together brings me infinite good will.'

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  • 2 weeks later...
Alan Weiss

My cars come prepared for all kinds of contingencies, a good example for all of us.

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