Richard Citrin 58 Report post Posted April 18 Service as Strategy Quote Share this post Link to post Share on other sites
Alan Weiss 1,490 Report post Posted April 18 Instead of thinking, "He won't mind a small difference or compromise in his request for a reduction," we should think, "My attempt at compromise brings me minimal additional income, and my quick assurance that we're in this together brings me infinite good will.' Quote Share this post Link to post Share on other sites
Alan Weiss 1,490 Report post Posted April 29 My cars come prepared for all kinds of contingencies, a good example for all of us. 1 Quote Share this post Link to post Share on other sites
