Best Practices in this Medical Emergency for Business Growth

[Richard Citrin]

Service as Strategy

[Alan Weiss]

Instead of thinking, "He won't mind a small difference or compromise in his request for a reduction," we should think, "My attempt at compromise brings me minimal additional income, and my quick assurance that we're in this together brings me infinite good will.'

[Alan Weiss]

My cars come prepared for all kinds of contingencies, a good example for all of us.