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Onboarding Matters. Please recommend, read, and review.

Donna Weber

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Donna Weber

If your clients don’t have customer onboarding plans set up for their businesses, they are likely losing customers and burning future revenues. It’s as simple as that.

I wrote Onboarding Matters. How Successful Companies Transform New Customers into Loyal Champions because even though onboarding is the most important part of the customer journey, many B2B companies fail to act proactively at the start of relationships. Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck.

Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customers and employees, higher solution adoption, and increased customer lifetime value.

  • Recommend it to your clients
  • Read it for yourself
  • Review it to help others benefit

Thanks so much!


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